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Open the booking in your dashboard, tap the booking row, and choose Cancel. Your business sets a cancellation window — a number of hours before the class start time, 2 by default. Cancel before the window closes, more than 2 hours before the class, and what comes back depends on how you paid: a card drop-in payment is refunded automatically, a class-pack or membership visit is returned to your balance as credit, and a course booking, a cash payment taken at the door, or a free booking has nothing to refund — ask the business about those. Cancel after the window has closed, in those last 2 hours, and the charge or the credit is kept — your spot is still freed up for someone on the waitlist.

Open Settings → Payments and click Connect Stripe. You'll be redirected to Stripe to complete the onboarding (business info, tax ID, bank account). The process takes about 5 minutes. Once approved, payouts go to your bank on a rolling 2-day schedule by default.

In Settings → Staff, click Invite Staff. Enter their email and pick a role. Every plan can invite instructors; the admin and manager roles come with Business Pro. They receive an invite link by email; once they accept, they appear in your staff list. All businesses get unlimited staff instructors — no cap on any plan.

SavaSync charges 3.5% on each transaction for the Free tier, 1% for Pro, and 0%for Premier. This is on top of Stripe's standard processing (typically 2.9% + 30¢), so the all-in card cost is 6.4% + 30¢ on Free, 3.9% + 30¢ on Pro, and just Stripe's 2.9% + 30¢ on Premier. Cash and pay-at-the-door bookings never carry a platform fee. Pro is $9/mo for instructors and $29/mo for businesses, and adds custom branding, promo codes, and advanced email features. Business Pro additionally adds full role-based permissions (admin, manager) and room/resource management. Premier is $19/mo for instructors and $59/mo for businesses, and adds 0% platform fees and an on-demand video library (50 hours) on top of everything in Pro. Every paid plan can be billed monthly or annually — annual is 2 months free ($90, $190, $290, or $590 per year). (Unlimited staff, payroll, and kiosk check-in are included on Business Free.) See the pricing page for the full comparison.

Go to Settings → Waivers and create a waiver with your liability language. The waiver auto-attaches to every booking; new clients sign once and the signature is captured with IP and timestamp for legal defense. Existing clients will be prompted to sign before their next booking. Available on every plan.

From Profile → Delete Account, confirm the deletion. Your account is soft-deleted for 30 days. Logging back in will not work during that window — restore it from the restore page, which emails you a link. After 30 days your personal data is permanently removed, apart from the records we are required to keep: waiver signatures, certain payment and tax records, and recorded working hours. Deletion is also held while an account is under a legal hold. Paid subscriptions are cancelled immediately on deletion. See full data-deletion instructions for the instructor/business steps and what we retain.

One kind of booking refunds itself: a card drop-in payment, cancelled before the business's cancellation window closes — more than 2hours before the class, by default, and the same window as the first answer above. Nothing else does — class-pack and membership visits come back as credit rather than money, and course, cash-at-the-door and free bookings are not refunded by the system at all. For those, and for any other refund request (technical issue, instructor-cancelled class that didn't auto-refund, etc.), contact the business directly — they have refund controls in their dashboard. If you can't reach the business, email support@savasync.com and we'll help mediate.