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SavaSync

Delete your account & data

You can permanently delete your SavaSync account and the personal data associated with it at any time. Deletion works the same whether you signed up with an email address or with a social sign-in (such as Google).

Option 1 — Delete it yourself in the app

This is the fastest way and takes effect immediately.

If you use SavaSync as a client

  1. Open the SavaSync app or go to app.savasync.com and sign in.
  2. Go to the Profile tab.
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm when prompted.

If you use SavaSync as an instructor or business

  1. Sign in and open Settings.
  2. Scroll to Delete Account.
  3. Type to confirm, then submit.

Option 2 — Ask us to delete it

If you can't sign in, email legal@savasync.com from the email address on your account and ask us to delete it. We'll verify that you own the account and process the request within 30 days.

What gets deleted, and when

  • 30-day recovery window. Your account is deactivated immediately and hidden from businesses and other users. You can restore it within 30 days from the restore page, which emails you a link. Logging back in will not work: closing the account suspends the sign-in for the whole recovery window. Restoring brings back your profile, your schedule and your history — but not what closing the account ended: upcoming bookings and appointments were cancelled, and memberships and any SavaSync subscription were cancelled with our payment processor. Those have to be booked and subscribed again. Closing an account cancels; it does not refund — if you are owed money for an upcoming booking, request the refund from the business before you close your account.
  • Permanent deletion after 30 days. Your profile, booking history, notification preferences, intake-form responses, and the Stripe customer references we hold are permanently erased from active systems on a rolling automated schedule. Data in encrypted backups is purged on the backup-rotation cycle, typically within 35 days.
  • Paid subscriptions are cancelled immediately when you delete your account.
  • What we're required to keep. Waiver signatures are retained for at least seven years as an immutable legal record of consent, certain payment and tax records are retained where the law requires, and recorded working hours are kept for the period wage-and-hour law requires. Deletion is also held for as long as an account is under a legal hold.

For the complete policy, see our Privacy Policy.

Questions?

Email legal@savasync.com and we'll help.