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Terms of Service

Effective 2026-09-10 · v2.1

Effective: September 10, 2026

1. Acceptance of these Terms

Welcome to SavaSync. These Terms of Service ("Terms") form a binding legal agreement between you and Tricky Labs LLC, a New Hampshire limited liability company doing business as SavaSync ("SavaSync," "we," "our," or "us"). By creating an account, accessing the SavaSync website at savasync.com, or using any SavaSync mobile or embedded application (collectively, the "Platform"), you agree to be bound by these Terms and by our Privacy Policy, Refund & Cancellation Policy, Acceptable Use Policy, Cookie Policy, and Copyright & DMCA Policy, each of which is incorporated by reference. If you operate a Studio or Instructor account, our Data Processing Addendum also applies to the client data you process through the Platform.

If you are entering into these Terms on behalf of a company, partnership, sole proprietorship, or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to both you personally and that entity.

If you do not agree to these Terms, do not create an account and do not use the Platform.

2. Eligibility

You must be at least 18 years old to create a SavaSync account or otherwise use the Platform. The Platform is intended solely for individuals who are at least 18 years of age. By creating an account or using the Platform, you represent and warrant that you are at least 18 years old and have the full authority, right, and capacity to enter into these Terms. If you are under 18, do not create an account and do not use the Platform. We do not knowingly allow anyone under 18 to register; if we learn that an account holder is under 18, we will suspend or close the account and delete the associated personal information.

You must also be legally permitted to enter into a binding contract in your jurisdiction, and you must not be barred from receiving services under the laws of the United States or any other applicable jurisdiction.

The Platform is offered only to users located in the United States. We do not offer, market, or make the Platform available in any other country, and we make no representation that the Platform or any part of it is appropriate or available for use outside the United States. By creating an account or using the Platform, you represent and warrant that you are located in the United States. If you are located outside the United States, do not create an account and do not use the Platform. We may refuse to open, and may suspend or close, any account we believe was opened from or is being used from outside the United States, and we may do so without notice. Accessing the Platform from outside the United States is at your own initiative, and you are responsible for compliance with the laws of the place you access it from.

The 18-and-over requirement above applies to the person who holds the SavaSync account; it does not prevent a Studio from offering Classes to minors, where an adult account holder (such as a parent or legal guardian, or the Studio) books and signs on the minor's behalf. Studios that offer Classes to minors are responsible for obtaining any parental or guardian consents, waiver arrangements, supervision, and other protections required by the law of their jurisdiction. SavaSync's waiver feature records the signature of the account holder; it does not itself collect a parent's or guardian's signature.

3. Definitions

  • "Studio" means any user who lists fitness, wellness, or instructional classes on SavaSync, whether operating as an independent instructor, a single studio, or a multi-location business.
  • "Instructor" means an individual who teaches classes on behalf of a Studio. An Instructor may also be the owner of an instructor-tier account.
  • "Student" means any user who books, attends, or pays for classes on SavaSync.
  • "Class" means a single instance of a fitness or wellness session offered by a Studio.
  • "Booking" means a Student's reservation of a Class, whether paid or free, drop-in or membership-redeemed.
  • "Membership" means a recurring subscription a Student purchases from a Studio that grants access to that Studio's Classes per the Studio's terms.
  • "Content" means any text, image, schedule, class description, waiver, brand asset, profile information, or other material that a User submits to or generates on the Platform.
  • "Class Pack" means a pre-purchased bundle of multiple Class admissions credited to the Student's account.
  • "Course Series" means a multi-session program sold as a single bundle (for example, a six-week beginner yoga course).
  • "Tip" means an optional gratuity a Student adds at checkout that is paid in full to the Instructor or Studio receiving the Class booking, with no platform fee taken on the Tip amount.
  • "Promo Code" means a discount code created by a Studio or Instructor and applied to a Student's Booking at checkout.

4. Account Registration

To use most features of the Platform, you must create an account. You agree to (a) provide accurate, current, and complete information, (b) maintain the security of your password, (c) promptly update your information when it changes, and (d) accept responsibility for all activities that occur under your account.

You are responsible for keeping your login credentials confidential. If you suspect any unauthorized use of your account, you must notify us immediately at legal@savasync.com. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

We may suspend or terminate any account that contains false, misleading, or fraudulent information, or that violates these Terms or any of our other policies.

5. The Platform's Role

SavaSync is a software platform. We provide the tools that let Studios schedule Classes, accept payments, manage Memberships, communicate with Students, and run their fitness or wellness business. We are not a fitness instructor, a class operator, a merchant of record for the underlying classes, an event organizer, an insurance provider, or a party to the underlying transaction between a Studio and a Student. When a Student books a Class, the contract for that Class is between the Student and the Studio. SavaSync facilitates the transaction; the Studio operates the Class.

You acknowledge that the quality, safety, legality, and accuracy of Classes are the Studio's responsibility, and that any dispute about a Class itself (its content, instruction, venue, or outcome) is between the Student and the Studio. SavaSync may assist with mediation in the manner described in our Refund & Cancellation Policy but is not obligated to resolve such disputes.

6. Obligations of Studios and Instructors

If you operate a Studio or Instructor account, you represent and warrant that:

  • You hold all licenses, permits, certifications, and credentials required to teach the Classes you list on the Platform in your jurisdiction.
  • You maintain (or your venue maintains) appropriate liability insurance for the Classes you list. SavaSync does not provide insurance to Studios, Instructors, or Students.
  • Your Class listings, descriptions, prices, instructor bios, photos, and schedules are accurate and not misleading.
  • You comply with all applicable tax laws, including collecting, reporting, and remitting any sales or service taxes owed in your jurisdiction. SavaSync is not your tax advisor and does not file taxes on your behalf.
  • You comply with all applicable consumer-protection laws regarding cancellations, refunds, advertising, and disclosure.
  • You use the Platform's waiver feature appropriately if you require Students to sign liability waivers. You acknowledge that the enforceability of any waiver is governed by the law of your jurisdiction and that SavaSync makes no representation about whether your specific waiver will be enforced by any court.
  • You will not list classes for illegal services, controlled substances, or any activities prohibited by our Acceptable Use Policy.
  • You will respond to Student communications in a reasonable time and treat Students respectfully.

You retain ownership of your Content. You grant SavaSync a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, and distribute your Content as necessary to operate the Platform, including showing your Classes to prospective Students, displaying your studio profile on public pages, embedding the SavaSync widget on your own site, and sending transactional emails to your Students on your behalf.

For the personal data you collect from your Students through the Platform (bookings, waivers, intake responses, client notes), you are the data controller and SavaSync processes it on your behalf under the Data Processing Addendum, which is incorporated into these Terms for Studio and Instructor accounts.

7. Obligations of Students

If you book Classes as a Student, you represent and warrant that:

  • The information in your account (name, email, payment method) is accurate and up to date.
  • You have honestly assessed your physical fitness, health conditions, and medical history before booking any Class, and you assume the risks inherent in fitness participation. SavaSync makes no representation that any Class is suitable for any particular Student.
  • You will read and abide by each Studio's individual policies (cancellation windows, late arrival, equipment, dress code) as posted on the Studio's profile or communicated in the Studio's booking confirmation.
  • You will sign waivers truthfully and as the actual person identified.
  • You will not use the Platform to harass, defraud, or impersonate any other user.

Tips you add at checkout are optional and are paid in full to the Studio or Instructor receiving the Booking — SavaSync does not retain any portion of a Tip. Promo Codes you apply at checkout reduce the price you pay; the Studio sets each Promo Code's terms (discount amount, applicable products, expiration). Where the Studio has set a redemption limit on a Promo Code, the Code may become unavailable once that limit is reached.

8. Payments and Platform Fees

All online payments on the Platform are processed by Stripe under the Stripe Connect Platform model. By using SavaSync's payment features, you also agree to Stripe's Connected Account Agreement and Stripe's Services Agreement, each of which forms a separate contract between you and Stripe. SavaSync does not store full payment card numbers, CVCs, or expiration dates; that data is handled exclusively by Stripe under PCI-DSS Level 1 compliance.

Cash (pay-at-the-door) Bookings. A Studio may enable pay-at-the-door for a Class. If you book a pay-at-the-door Class, you agree to pay the listed price in person at the Studio; the payment is made directly between you and the Studio, in cash or by whatever means the Studio accepts, and is never processed by Stripe or by SavaSync. SavaSync records only the Booking and whether the Studio has marked it paid. SavaSync charges no platform fee on pay-at-the-door payments, and the Stripe terms above do not apply to them.

SavaSync charges Studios a platform fee on each online transaction (payments processed through Stripe), calculated as a percentage of the transaction amount and disclosed at the time of the transaction. As of the effective date of these Terms:

  • Studios on the Free tier: SavaSync charges a 3.5% platform fee on every online transaction, in addition to Stripe's processing fee.
  • Studios on the Pro tier (Instructor Pro or Business Pro): SavaSync charges a 1% platform fee on every online transaction, in addition to Stripe's processing fee.
  • Studios on the Premier tier (Instructor Premier or Business Premier): SavaSync charges no platform fee. Stripe's processing fee still applies.

Where a Booking uses a Promo Code, the platform fee (if any) is calculated on the discounted price paid by the Student, not the original price. A 100% discount Promo Code results in no platform fee.

Tips added at checkout are not subject to platform fees. The full Tip amount is transferred to the Studio or Instructor receiving the Booking.

The current fee schedule is always available at savasync.com/pricing. We may change our fee schedule from time to time. Before any change to a recurring fee takes effect, we will send you clear and conspicuous written notice (by email and in-app) not less than 7 days and not more than 30 days beforehand, in a form you can keep, telling you the new amount, when it takes effect, and how to cancel. You may close your account before the change takes effect if you do not agree.

Free trial. New Pro-tier and Premier-tier subscriptions include a fourteen (14) day free trial. You will not be charged during the trial. Billing begins automatically when the trial ends unless you cancel before then from your account settings; canceling during the trial costs nothing. The trial length and the date billing begins are disclosed at signup.

Pro-tier and Premier-tier subscriptions are billed via Stripe, monthly or annually according to the billing interval you select at purchase. You authorize us to charge your subscription fee at the start of each billing period (each month, or each year for annual subscriptions) until you cancel. You may cancel a Pro-tier or Premier-tier subscription at any time from your account settings; you will continue to have your subscription's features through the end of the current billing period — for annual subscriptions, through the end of the paid year — and we will not issue a prorated refund for the current period.

Stripe pays each Studio's bank account on the Studio's configured payout schedule. SavaSync does not hold Studios' funds; payouts are managed by Stripe. If Stripe terminates a Studio's connected account, we may hide that Studio's Classes from the Platform until the account is restored, and we may cancel in-flight Bookings and request refunds through Stripe where Stripe still holds the funds.

9. Refunds and Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into these Terms. In summary: each Studio configures its own cancellation policy — whether Students may cancel their own Bookings, and a refund window before class start — and the Platform enforces it automatically. What a cancellation inside the window returns depends on how the Booking was paid for: a single online-payment Booking is refunded in full through Stripe; a Booking made against a Class Pack or a Membership has its credit or allowance restored instead of being refunded; and a single session of a Course Series is released with no automatic refund, because the Series is sold as one bundle. A cancellation after the window closes releases the spot and returns nothing. Refunds of pay-at-the-door payments are handled directly between you and the Studio. We are not a party to refund disputes between Students and Studios except as required to facilitate Stripe's processes.

10. Intellectual Property

The Platform, including the SavaSync name, logo, software, design, interfaces, and all related materials, is owned by Tricky Labs LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, reverse engineer, decompile, frame, scrape, or create derivative works of any part of the Platform without our prior written consent.

You retain ownership of any Content you submit, but you grant us the license described in Section 6 above. If you submit feedback, suggestions, or ideas for improving the Platform, you assign to us all rights in that feedback, and we may use it without compensation or attribution to you.

You may not use SavaSync's trademarks, logos, or trade dress in any manner that suggests SavaSync sponsors or endorses you, your Studio, or your Classes, without our prior written consent.

If you believe content on the Platform infringes your copyright, follow the notice procedure in our Copyright & DMCA Policy. We remove infringing material in response to valid notices and terminate repeat infringers.

11. Prohibited Conduct

You agree not to:

  • Violate any law or regulation in connection with your use of the Platform.
  • Infringe any third party's intellectual property, privacy, publicity, or other rights.
  • Submit false, misleading, or fraudulent Content, including fake Class listings, fake reviews, or false instructor credentials.
  • Scrape, crawl, or use any automated means to access the Platform other than through the Platform's documented interfaces.
  • Reverse engineer, decompile, or attempt to derive the source code of any part of the Platform.
  • Probe or test the security of the Platform without our prior written consent.
  • Use the Platform to send spam, phishing messages, or unsolicited bulk communications.
  • Use the Platform to harass, threaten, or stalk any other user.
  • Create multiple accounts to circumvent platform fees, free-tier limits, or any account-level restriction we have imposed.
  • Use the Platform for any purpose prohibited by our Acceptable Use Policy.

We may investigate suspected violations and may suspend or terminate any account that violates this section.

12. Suspension and Termination

We may suspend, restrict, or terminate your account, or remove any of your Content, at our discretion, with or without notice, if we reasonably believe you have violated these Terms or any of our other policies, if your account presents a risk to the Platform or other users, or if required by law. Where reasonably feasible and lawful, we will provide notice before suspension or termination.

You may close your account at any time from your account settings or by contacting us at legal@savasync.com. When you close your account, your data is retained for 30 days. Sign-in is disabled for that period; to bring the account back, start a sign-in and use the "restore it" link, and we will email a restore link to the address on the account. After 30 days, your personal data is permanently deleted, except (a) waiver signatures, which are retained for the longer of seven (7) years or the period required by applicable law, (b) payment records and tax-related records, which are retained for seven (7) years per IRS recordkeeping rules, (c) records we are required to preserve under a litigation hold, subpoena, or other legal process, and (d) records of hours worked, where a Studio used the Platform to record working time for you as its staff member — those entries are the Studio's employment record and are kept for the retention period that applies to employment records. Additional detail is in our Privacy Policy.

The following sections survive termination of these Terms: Sections 6 (license grant), 10 (Intellectual Property), 13 (Disclaimer), 14 (Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), 17 (General), and any other section that by its nature should survive.

13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, SAVASYNC DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any Content submitted by users.

WE MAKE NO WARRANTY REGARDING ANY CLASS, INSTRUCTOR, OR STUDIO LISTED ON THE PLATFORM. Your decision to book a Class, attend a Class, or hire an Instructor is your own, and you accept the risks inherent in fitness and wellness activities.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the exclusions above may not apply to you.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SAVASYNC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF SAVASYNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL SAVASYNC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNTS YOU PAID TO SAVASYNC (NOT INCLUDING PAYMENTS YOU MADE TO STUDIOS OR INSTRUCTORS) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory on which the claim is based (contract, tort, statute, or otherwise), and even if the limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation of liability for certain damages, so some limitations above may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless SavaSync, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to (a) your use of the Platform, (b) your Content, (c) your violation of these Terms or any of our other policies, (d) your violation of any third party's rights, including any intellectual property, privacy, or publicity right, or (e) any Class you list, teach, attend, or pay for. We will give you reasonable notice of any claim we ask you to indemnify, and we may participate in the defense with our own counsel at our expense.

16. Dispute Resolution; Binding Arbitration; Class Waiver

Please read this section carefully. It affects your legal rights.

16.1 Informal resolution

Before filing any formal claim against SavaSync, you agree to first contact us at legal@savasync.com and to attempt in good faith to resolve the dispute informally for at least 30 days. The same applies to any claim we might have against you: we will first contact you to attempt informal resolution.

16.2 Binding arbitration

If we cannot resolve the dispute informally within 30 days, any dispute, claim, or controversy arising out of or related to these Terms or the Platform (a "Dispute") will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Hillsborough County, New Hampshire (or another location we agree to), and the arbitrator's award will be final and may be entered as a judgment in any court of competent jurisdiction.

16.3 Carve-outs

This arbitration provision does not require arbitration of (a) small-claims actions filed in the small-claims court of the parties' jurisdiction, (b) actions seeking injunctive or equitable relief to protect intellectual property rights, or (c) any claim that cannot, by law, be subject to mandatory arbitration.

16.4 Opt-out

You may opt out of this arbitration agreement by sending written notice to legal@savasync.com within 30 days of first accepting these Terms (or within 30 days of any future material change to this Section 16). Your notice must state your full name, the email address associated with your account, and "Arbitration Opt-Out" in the subject line. Opting out of arbitration does not affect any other part of these Terms.

16.5 Class action waiver

You and SavaSync agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Unless we both agree otherwise, no arbitrator or judge may consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class waiver is found to be unenforceable, then the entirety of Section 16.2 is null and void as to the claim at issue, and the Dispute will proceed in court.

16.6 Governing law

These Terms and any Dispute arising out of or related to them are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when we post them, and we will note the new effective date at the top. If we make a material change, we will notify you by email and by an in-app notice at or before the time it takes effect, and where the change gives us a right we did not have before, we will not exercise it until that notice has gone out. Material changes include any change that increases your obligations, decreases your rights, or adds a new fee. Non-material changes (typo fixes, clarifications, new section references) take effect immediately upon posting. Fee changes are different and are covered by Section 8, which sets its own notice period.

We will notify you of material changes by in-app notice and, where we have your email on file, by email sent to the address associated with your account.

If you continue to use the Platform after a material change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Platform and may close your account.

18. General

Entire agreement. These Terms (together with our Privacy Policy and other policies incorporated by reference) are the entire agreement between you and SavaSync regarding the Platform and supersede any prior agreements.

Assignment. You may not assign these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to any successor in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war or terrorism, governmental action, labor disputes, internet or telecommunications failures, or third-party service provider outages.

Electronic communications. You consent to receive communications from us electronically (by email, in-app notification, or push notification). Any notice required by law that we send you electronically satisfies any legal communication requirements.

Headings. Headings are for convenience only and do not affect interpretation.

Contact. Questions about these Terms? Email us at legal@savasync.com or write to us at Tricky Labs LLC, 221 Main St Ste N, Nashua, NH 03060, USA.

19. SMS / Text-Message Terms

Where SMS reminders are available, they are strictly opt-in: SavaSync sends you text messages only after you enable SMS reminders in your notification settings and provide a mobile number. By opting in you agree to the following:

  • What you'll receive: class-reminder texts, typically about two hours before a Class you booked. Message frequency varies with how often you book. We do not send marketing by SMS.
  • Cost: message and data rates may apply, per your mobile carrier's plan. SavaSync does not charge for SMS.
  • Opt out anytime: reply STOP to any message, or turn off SMS reminders in your notification settings. Reply HELP for help, or email legal@savasync.com.
  • Consent to receive SMS is not a condition of booking any Class or purchasing anything on the Platform.
  • Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.